e-cigarettes service and problem solutions
If you have a question about our products or have a technical problem, you can get all the information you need to get the fastest possible solution. Please have the following information ready before contacting your dealer or us:
- Which model do you have a service request for?
- What is the problem?
- Have your proof of purchase ready or give us the order number with which you received the device from us
If you have purchased the device from a specialist dealer, please always contact your dealer first.
How to reach us:
E-Mail: firstname.lastname@example.org (fastest possible answer)
Telephone: 0 41 05-85 987 -40 / Mon – Thu 9:00 to 17:00, Fri 9:00 to 15:00
Fax: 04105-85987 -90
Expiration of warranty for hardware defects:
If your device is in the warranty period and you have purchased the device from us, we will send you after error detection immediately and free of charge spare parts. For the defective part, our warranty shipments always include return postage, so that no shipping costs are incurred under the warranty. This service is only possible for delivery addresses in Germany. As a rule, you have the spare part already 1-2 days after your warranty claim. If you have purchased the device from one of our numerous retailers, please contact them directly. As a rule, you will also receive immediate and uncomplicated replacement for your defective parts.